Project Management for Instructional Design

Overview

This portfolio project consisted of designing and developing an project management plan for a case study. This case study details problems occuring at a call-center for the fictional company PJ Enterprises.

Gap Analysis

This document identifies the problem, summarizes the company background, analyses the problem and conducts a needs analysis of the case study.

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Project Charter

This document states the scope of the project: objectives, completion criteria, deliverables risks, leaders and stakeholders. It is an informal contract that sees the project completion.

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Portfolio Project Management Plan

This document houses the scope management plan, work breakdown structure, change request form, project schedule and communications management plan.

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Computer-based Training Storyboard

This document presents the Computer-based Training Storyboard for improving telephone etiquette at PJ Enterprises.

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Portfolio Project Design Document

This document describes the instructional framework for the face-to-face training for improving customer service at PJ Enterprises.

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Executive Phase Documentation

This document logs the agenda, meeting minutes, scope change documentation, procurement documentation and quality control.

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Facilitator Guide

This document collates the lesson plans and assessments for the face-to-face instructor.

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